How to Write Competitive Analysis in a Business Plan (w/ Examples)
The Competitive Analysis Kit
- Vinay Kevadia
- January 9, 2024
- 14 Min Read
Every business wants to outperform its competitors, but do you know the right approach to gather information and analyze your competitors?
That’s where competitive analysis steps in. It’s the tool that helps you know your competition’s pricing strategies, strengths, product details, marketing strategies, target audience, and more.
If you want to know more about competitor analysis, this guide is all you need. It spills all the details on how to conduct and write a competitor analysis in a business plan, with examples.
Let’s get started and first understand the meaning of competitive analysis.
What is Competitive Analysis?
A competitive analysis involves collecting information about what other businesses in your industry are doing with their products, sales, and marketing.
Businesses use this data to find out what they are good at, where they can do better, and what opportunities they might have. It is like checking out the competition to see how and where you can improve.
This kind of analysis helps you get a clear picture of the market, allowing you to make smart decisions to make your business stand out and do well in the industry.
Competitive analysis is a section of utmost value for your business plan. The analysis in this section will form the basis upon which you will frame your marketing, sales, and product-related strategies. So make sure it’s thorough, insightful, and in line with your strategic objectives.
Let’s now understand how you can conduct a competitive analysis for your own business and leverage all its varied benefits.
How to Conduct a Competitive Analysis
Let’s break down the process of conducting a competitive analysis for your business plan in these easy-to-follow steps.
It will help you prepare a solid competitor analysis section in your business plan that actually highlights your strengths and opens room for better discussions (and funding).
Let’s begin.
1. Identify Your Direct and Indirect Competitors
First things first — identify all your business competitors and list them down. You can have a final, detailed list later, but right now an elementary list that mentions your primary competitors (the ones you know and are actively competing with) can suffice.
As you conduct more research, you can keep adding to it.
Explore your competitors using Google, social media platforms, or local markets. Then differentiate them into direct or indirect competitors.
Direct competitors
Businesses offering the same products or services, and targeting a similar target market are your direct competitors.
These competitors operate in the same industry and are often competing for the same market share.
Indirect competitors
On the other hand, indirect competitors are businesses that offer different products or services but cater to the same target customers as yours.
While they may not offer identical solutions, they compete for the same customer budget or attention. Indirect competitors can pose a threat by providing alternatives that customers might consider instead of your offerings.
2. Study the Overall Market
Now that you know your business competitors, deep dive into market research. Market research should involve a combination of both primary and secondary research methods.
Primary research
Primary research involves collecting market information directly from the source or subjects. Some examples of primary market research methods include:
- Purchasing competitors’ products or services
- Conducting interviews with their customers
- Administering online surveys to gather customer insights
Secondary research
Secondary research involves utilizing pre-existing gathered information from some relevant sources. Some of its examples include:
- Scrutinizing competitors’ websites
- Assessing the current economic landscape
- Referring to online market databases of the competitors.
Have a good understanding of the market at this point to write your market analysis section effectively.
3. Prepare a Competitive Framework
Now that you have a thorough understanding of your competitors’ market, it is time to create a competitive framework that enables comparison between two businesses.
Factors like market share, product offering, pricing, distribution channel, target markets, marketing strategies, and customer service offer essential metrics and information to chart your competitive framework .
These factors will form the basis of comparison for your competitive analysis. Depending on the type of your business, choose the factors that are relevant to you.
4. Take Note of Your Competitor’s Strategies
Now that you have an established framework, use that as a base to analyze your competitor’s strategies. Such analysis will help you understand what the customers like and dislike about your competitors.
Start by analyzing the marketing strategies, sales and marketing channels, promotional activities, and branding strategies of your competitors. Understand how they position themselves in the market and what USPs they emphasize.
Evaluate, analyze their pricing strategies and keep an eye on their distribution channel to understand your competitor’s business model in detail.
This information allows you to make informed decisions about your strategies, helping you identify opportunities for differentiation and improvement.
5. Perform a SWOT Analysis of Your Competitors
A SWOT analysis is a method of analyzing the strengths, weaknesses, opportunities, and threats of your business in the competitive marketplace.
While strengths and weaknesses focus on internal aspects of your company, opportunities and threats examine the external factors related to the industry and market.
It’s an important tool that will help determine the company’s competitive edge quite efficiently.
It includes the positive features of your internal business operations. For example, a strong brand, skilled workforce, innovative products/services, or a loyal customer base.
It includes all the hindrances of your internal business operations. For example, limited resources, outdated technology, weak brand recognition, or inefficient processes.
Opportunities
It outlines several opportunities that will come your way in the near or far future. Opportunities can arise as the industry or market trend changes or by leveraging the weaknesses of your competitors.
For example, details about emerging markets, technological advancements, changing consumer trends, profitable partnerships in the future, etc.
Threats define any external factor that poses a challenge or any risk for your business in this section. For example, intense competition, economic downturns, regulatory changes, or any advanced technology disruption.
This section will form the basis for your business strategies and product offerings. So make sure it’s detailed and offers the right representation of your business.
And that is all you need to create a comprehensive competitive analysis for your business plan.
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How to Write Competitive Analysis in a Business Plan
The section on competitor analysis is the most crucial part of your business plan. Making this section informative and engaging gets easier when you have all the essential data to form this section.
Now, let’s learn an effective way of writing your competitive analysis.
1. Determine who your readers are
Know your audience first, because that will change the whole context of your competitor analysis business plan.
The competitive analysis section will vary depending on the intended audience is the team or investors.
Consider the following things about your audience before you start writing this section:
Internal competitor plan (employees or partners)
Objective: The internal competitor plan is to provide your team with an understanding of the competitive landscape.
Focus: The focus should be on the comparison of the strengths and weaknesses of competitors to boost strategic discussions within your team.
Use: It is to leverage the above information to develop strategies that highlight your strengths and address your weaknesses.
Competitor plan for funding (bank or investors)
Objective: Here, the objective is to reassure the potential and viability of your business to investors or lenders.
Focus: This section should focus on awareness and deep understanding of the competitive landscape to persuade the readers about the future of your business.
Use: It is to showcase your market position and the opportunities that are on the way to your business.
This differentiation is solely to ensure that the competitive analysis serves its purpose effectively based on the specific needs and expectations of the respective audience.
2. Describe and Visualise Competitive Advantage
Remember how we determined our competitive advantage at the time of research. It is now time to present that advantage in your competitive analysis.
Highlight your edge over other market players in terms of innovation, product quality, features, pricing, or marketing strategy. Understanding your products’ competitive advantage will also help you write the products and services section effectively.
However, don’t limit the edge to your service and market segment. Highlight every area where you excel even if it is better customer service or enhanced brand reputation.
Now, you can explain your analysis through textual blocks. However, a more effective method would be using a positioning map or competitive matrix to offer a visual representation of your company’s competitive advantage.
3. Explain your strategies
Your competitor analysis section should not only highlight the opportunities or threats of your business. It should also mention the strategies you will implement to overcome those threats or capitalize on the opportunities.
Such strategies may include crafting top-notch quality for your products or services, exploring the unexplored market segment, or having creative marketing strategies.
Elaborate on these strategies later in their respective business plan sections.
4. Know the pricing strategy
To understand the pricing strategy of your competitors, there are various aspects you need to have information about. It involves knowing their pricing model, evaluating their price points, and considering the additional costs, if any.
One way to understand this in a better way is to compare features and value offered at different price points and identify the gaps in competitors’ offerings.
Once you know the pricing structure of your competitors, compare it with yours and get to know the competitive advantage of your business from a pricing point of view.
Let us now get a more practical insight by checking an example of competitive analysis.
Competitive Analysis Example in a Business Plan
Here’s a business plan example highlighting the barber shop’s competitive analysis.
1. List of competitors
Direct & indirect competitors.
The following retailers are located within a 5-mile radius of J&S, thus providing either direct or indirect competition for customers:
Joe’s Beauty Salon
Joe’s Beauty Salon is the town’s most popular beauty salon and has been in business for 32 years. Joe’s offers a wide array of services that you would expect from a beauty salon.
Besides offering haircuts, Joe’s also offers nail services such as manicures and pedicures. In fact, over 60% of Joe’s revenue comes from services targeted at women outside of hair services. In addition, Joe’s does not offer its customers premium salon products.
For example, they only offer 2 types of regular hair gels and 4 types of shampoos. This puts Joe’s in direct competition with the local pharmacy and grocery stores that also carry these mainstream products. J&S, on the other hand, offers numerous options for exclusive products that are not yet available in West Palm Beach, Florida.
LUX CUTS has been in business for 5 years. LUX CUTS offers an extremely high-end hair service, with introductory prices of $120 per haircut.
However, LUX CUTS will primarily be targeting a different customer segment from J&S, focusing on households with an income in the top 10% of the city.
Furthermore, J&S offers many of the services and products that LUX CUTS offers, but at a fraction of the price, such as:
- Hairstyle suggestions & hair care consultation
- Hair extensions & coloring
- Premium hair products from industry leaders
Freddie’s Fast Hair Salon
Freddie’s Fast Hair Salon is located four stores down the road from J&S. Freddy’s has been in business for the past 3 years and enjoys great success, primarily due to its prime location.
Freddy’s business offers inexpensive haircuts and focuses on volume over quality. It also has a large customer base comprised of children between the ages of 5 to 13.
J&S has several advantages over Freddy’s Fast Hair Salon including:
- An entertainment-focused waiting room, with TVs and board games to make the wait for service more pleasurable. Especially great for parents who bring their children.
- A focus on service quality rather than speed alone to ensure repeat visits. J&S will spend on average 20 more minutes with its clients than Freddy’s.
While we expect that Freddy’s Fast Hair Salon will continue to thrive based on its location and customer relationships, we expect that more and more customers will frequent J&S based on the high-quality service it provides.
2. Competitive Pricing
John and Sons Barbing Salon will work towards ensuring that all our services are offered at highly competitive prices compared to what is obtainable in The United States of America.
We know the importance of gaining entrance into the market by lowering our pricing to attract all and sundry that is why we have consulted with experts and they have given us the best insights on how to do this and effectively gain more clients soon.
Our pricing system is going to be based on what is obtainable in the industry, we don’t intend to charge more (except for premium and customized services) and we don’t intend to charge less than our competitors are offering in West Palm Beach – Florida.
3. Our pricing
- Payment by cash
- Payment via Point of Sale (POS) Machine
- Payment via online bank transfer (online payment portal)
- Payment via Mobile money
- Check (only from loyal customers)
Given the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.
4. Competitive advantage
5. SWOT analysis
Why is a Competitive Environment helpful?
Somewhere we all think, “What if we had no competition?” “What if we were the monopoly?” It would be great, right? Well, this is not the reality, and have to accept the competition sooner or later.
However, competition is healthy for businesses to thrive and survive, let’s see how:
1. Competition validates your idea
When people are developing similar products like you, it is a sign that you are on the right path. Having healthy competition proves that your idea is valid and there is a potential target market for your product and service offerings.
2. Innovation and Efficiency
Businesses competing with each other are motivated to innovate consistently, thereby, increasing their scope and market of product offerings. Moreover, when you are operating in a cutthroat environment, you simply cannot afford to be inefficient.
Be it in terms of costs, production, pricing, or marketing—you will ensure efficiency in all aspects to attract more business.
3. Market Responsiveness
Companies in a competitive environment tend to stay relevant and longer in business since they are adaptive to the changing environment. In the absence of competition, you would start getting redundant which will throw you out of the market, sooner or later.
4. Eases Consumer Education
Since your target market is already aware of the problem and existing market solutions, it would be much easier to introduce your business to them. Rather than focusing on educating, you would be more focused on branding and positioning your brand as an ideal customer solution.
Being the first one in the market is exciting. However, having healthy competition has these proven advantages which are hard to ignore.
A way forward
Whether you are starting a new business or have an already established unit, having a practical and realistic understanding of your competitive landscape is essential to developing efficient business strategies.
While getting to know your competition is essential, don’t get too hung up in the research. Research your competitors to improve your business plan and strategies, not to copy their ideas.
Create your unique strategies, offer the best possible services, and add value to your offerings—that will make you stand out.
While it’s a long, tough road, a comprehensive business plan can be your guide. Using modern business planning software is probably the easiest way to draft your plan.
Use Upmetrics. Simply enter your business details, answer the strategic questions, and see your business plan come together in front of your eyes.
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Frequently Asked Questions
Is swot analysis a competitive analysis.
SWOT analysis is just a component of a competitive analysis and not the whole competitive analysis. It helps you identify the strengths and weaknesses of your business and determine the emerging opportunities and threats faced by the external environment.
Competitive analysis in reality is a broad spectrum topic wherein you identify your competitors, analyze them on different metrics, and identify your competitive advantage to form competitive business strategies.
What tools can i use for competitor analysis?
For a thorough competitor analysis, you will require a range of tools that can help in collecting, analyzing, and presenting data. While SEMrush, Google Alerts, Google Trends, and Ahrefs can help in collecting adequate competitor data, Business planning tools like Upmetrics can help in writing the competitors section of your business plan quite efficiently.
What are the 5 parts of a competitive analysis?
The main five components to keep in mind while having a competitor analysis are:
- Identifying the competitors
- Analyzing competitor’s strengths and weaknesses
- Assessing market share and trends
- Examining competitors’ strategies and market positioning
- Performing SWOT analysis
What is the difference between market analysis and competitive analysis?
Market analysis involves a comprehensive examination of the overall market dynamics, industry trends, and factors influencing a business’s operating environment.
On the other hand, competitive analysis narrows the focus to specific competitors within the market, delving into their strategies, strengths, weaknesses, and market positioning.
About the Author
Vinay Kevadiya
Vinay Kevadiya is the founder and CEO of Upmetrics, the #1 business planning software. His ultimate goal with Upmetrics is to revolutionize how entrepreneurs create, manage, and execute their business plans. He enjoys sharing his insights on business planning and other relevant topics through his articles and blog posts. Read more
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Home > Business Plan > Competition in a Business Plan
Competition in a Business Plan
… there is competition in the target market …
Who is the Competition?
By carrying out a competitor analysis a business will be able to identify its own strengths and weaknesses, and produce its own strategy. For example a review of competitor products and prices will enable a business to set a realistic market price for its own products. The competition section of the business plan aims to show who you are competing with, and why the benefits your product provides to customers are better then those of the competition; why customers will choose your product over your competitors.
- Who are our competitors?
- What are the competitors main products and services?
- What threats does the competitor pose to our business?
- What are the strengths and weaknesses of our competitors?
- What are the objectives in the market place of the competitors?
- What strategies are the competitors using?
- What is the competitors market share?
- What market segments do the competitors operate in?
- What do customers think of the competition?
- What does the trade think of the competitor?
- What makes their product good?
- Why do customers buy their product?
- What problems do customers have with the product?
- What is the competitors financial strength?
- What resources do the competition have available?
The focus is on how well the customer benefits and needs are satisfied compared to competitors, and not on how the features of the product compare. For example, key customer benefits might include affordability, can be purchased online, or ease of use, but not a technical feature list.
Competition Presentation in the Business Plan
The business plan competitor section can be presented in a number of formats including a competitor matrix, but an informative way of presenting is using Harvey balls . Harvey balls allow you to grade each customer benefit from zero to four, and to show a comparison of these benefits to your main competitor products. The competitors might be individual identified companies, or a generic competitor such as ‘fast food restaurants’.
In the example below, the key benefits of the product are compared against three main competitors. Each row represents a key benefit to the customer, the first column represents your business, and the remaining three columns each represent a chosen competitor.
The investor will want to understand that your product has the potential to take a major share of the chosen target market by being shown that it is sufficiently competitive for a number of key customer benefits.
This is part of the financial projections and Contents of a Business Plan Guide , a series of posts on what each section of a simple business plan should include. The next post in this series will deal with the competitive advantages the business has in the chosen target market.
About the Author
Chartered accountant Michael Brown is the founder and CEO of Plan Projections. He has worked as an accountant and consultant for more than 25 years and has built financial models for all types of industries. He has been the CFO or controller of both small and medium sized companies and has run small businesses of his own. He has been a manager and an auditor with Deloitte, a big 4 accountancy firm, and holds a degree from Loughborough University.
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How to Conduct an Industry Analysis
8 min. read
Updated March 18, 2024
I bet you agree: You need to know the industry you want to start a business in, and the kind of business you want to start, before you can start it.
Industry analysis is part of good management. That’s not just for the business planning, but rather for business survival, beginning to end. Most of the people who successfully start their own business have already had relevant business experience before they start, most often as employees.
But in this article, I focus on how to consolidate and formalize that industry knowledge into a formal business plan .
Although all business owners need to know their industry, the documented details and explanations are mainly for when you’re writing a business plan you need to show to outsiders, like bank lenders or investors . You’ll need to do some industry analysis so you’re able to explain the general state of your industry, its growth potential, and how your business model fits into the landscape.
And if your business plan is more of an internal strategic roadmap, you should still be very sure—whether you have to prove it to others or not—that you know your market, even if you don’t do a formal industry analysis. Whether you’re a service business, manufacturer, retailer, or something else, you want to know your industry inside and out.
- What to cover in your industry analysis
Whether you write it all out in a formal business plan or not, when you’re doing your industry analysis, you’re looking at the following:
- Industry participants
- Distribution patterns
- Competition and buying patterns
Everything in your industry that happens outside of your business will affect your company. The more you know about your industry, the more advantage and protection you will have.
A complete business plan discusses:
- General industry economics
- Participants
- Factors in the competition
- And whatever else describes the nature of your business to outsiders
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A note on finding industry information
The internet has had an enormous impact on the state of business information. Finding information isn’t really the problem anymore, after the information explosion and the huge growth in the internet beginning in the 1990s and continuing in the 21st century.
Even 10 or 15 years ago, dealing with information was more a problem of sorting through it all than of finding raw data. That generality is truer every day. There are websites for business analysis, financial statistics, demographics, trade associations, and just about everything you’ll need for a complete business plan.
You should know who else sells in your market. You can’t easily describe a type of business without describing the nature of the participants. There is a huge difference, for example, between an industry like broadband television services, in which there are only a few huge companies in any one country, and one like dry cleaning, in which there are tens of thousands of smaller participants.
This can make a big difference to a business and a business plan. The restaurant industry, for example, is what we call “pulverized,” meaning that it, like the dry cleaning industry, is made up of many small participants. The fast-food business, on the other hand, is composed of a few national brands participating in thousands of branded outlets, many of them franchised .
Economists talk of consolidation in an industry as a time when many small participants tend to disappear and a few large players emerge. In accounting, for example, there are a few large international firms whose names are well-known, and tens of thousands of smaller firms. The automobile business is composed of a few national brands participating in thousands of branded dealerships, and in computer manufacturing, for example, there are a few large international firms whose names are well-known, and thousands of smaller firms.
Products and services can follow many paths between suppliers and users.
Explain how distribution works in your industry:
- Is this an industry in which retailers are supported by regional distributors, as is the case for computer products, magazines, or auto parts?
- Does your industry depend on direct sales to large industrial customers?
- Do manufacturers support their own direct sales forces, or do they work with product representatives?
Some products are almost always sold through retail stores to consumers, and sometimes these are distributed by distribution companies that buy from manufacturers. In other cases, the products are sold directly from manufacturers to stores. Some products are sold directly from the manufacturer to the final consumer through mail campaigns, national advertising, or other promotional means.
In many product categories, there are several alternatives, and distribution choices are strategic.
Amazon made direct delivery a huge competitive advantage, especially in its earlier years. Doordash and competitors chose to be intermediaries between restaurants and customers, and several businesses offer prepackaged meal ingredients delivered with instructions for finishing the preparations in the consumers’ kitchens. Now major grocery chains offer grocery delivery. Red Box made a strategy of DVDs in kiosks. An entire industry of food delivery options gives consumers choices like restaurant meals or fresh meals ingredients being delivered. Many products are distributed through direct business-to-business (B2B) sales and in long-term contracts such as the ones between car manufacturers and their suppliers of parts, materials, and components. In some industries, companies use representatives, agents, or commissioned salespeople.
Technology can change the patterns of distribution in an industry or product category. The internet, for example, changed options for software distribution, books, music, and other products. Cable communication first, and more recently streaming, changed the options for distributing video products and video games. Some kinds of specialty items sell best with late-night infomercials on television, but others end up working on the web instead of television.
Distribution patterns may not be as critical to most service companies, because distribution is normally about physical distribution of specific physical products such as a restaurant, graphic artist, professional services practice, or architect.
For a few services, the distribution may still be relevant. A phone service, cable provider, or an internet provider might describe distribution related to physical infrastructure. Some publishers may prefer to treat their business as a service, rather than a manufacturing company, and in that case distribution may also be relevant.
It is essential to understand the nature of competition in your market. This is still in the general area of describing the industry or type of business.
Explain the general nature of competition in this business, and how the customers seem to choose one provider over another:
- What are the keys to success?
- What buying factors make the most difference—is it price? Product features? Service? Support? Training? Software? Delivery dates?
- Are brand names important?
In the computer business, for example, competition might depend on reputation and trends in one part of the market, and on channels of distribution and advertising in another. In many business-to-business industries, the nature of competition depends on direct selling, because channels are impractical.
Price is vital in products competing with each other on retail shelves, but delivery and reliability might be much more important for materials used by manufacturers in volume, for which a shortage can affect an entire production line.
In the restaurant business, for example, competition might depend on reputation and trends in one part of the market, and on location and parking in another.
In many professional service practices, the nature of competition depends on word of mouth, because advertising is not completely accepted. Is there price competition between accountants, doctors, and lawyers? How powerful are the insurance decisions in medicine, like in or out of network? How do people choose travel agencies or florists for weddings? Why does someone hire one landscape architect over another? Why choose Starbucks, a national brand, over the local coffee house? All of this is the nature of competition.
The key to your specific industry analysis is a collection of decisions and educated guesses you’ll probably have to make for yourself. There are few pat answers. Maybe it’s easy parking, a great location, great reviews on Amazon or Yelp, or recommendations on social media. You can’t necessarily look this up. It’s the kind of educated guessing that makes some businesses more successful than others.
- Main competitors
Do a very complete analysis of your main competitors. Make a list, determining who your main competitors are. What are the strengths and weaknesses of each?
Consider your competitors’:
- Financial position
- Channels of distribution
- Brand awareness
- Business development
- Technology, or other factors that you feel are important
- In what segments of the market do they operate? What seems to be their strategy? How much do they impact your products, and what threats and opportunities do they represent?
Finding competitive information
Competitive research starts with a good web search. Look up competitors’ websites and social media, then search for mentions, reviews, announcements, and even vacancies and job search information. An amazing array of competitive information is posted in plain sight, where anybody can find it.
From, there, for a good review of additional sources of information, I suggest Practical Market Research Resources for Entrepreneurs , also here on Bplans.
Competitive matrix
A lot of businesses organize competitive analysis into a competitive matrix. The standard competitive matrix shows how different competitors stack up according to significant factors.
Some people also use a SWOT analysis to think about competition in terms of opportunities and threats, the “OT” of SWOT. Opportunities and threats are generally taken as externals, which would include competition, so it’s valuable to run a SWOT analysis on your business to help figure this out.
Tim Berry is the founder and chairman of Palo Alto Software , a co-founder of Borland International, and a recognized expert in business planning. He has an MBA from Stanford and degrees with honors from the University of Oregon and the University of Notre Dame. Today, Tim dedicates most of his time to blogging, teaching and evangelizing for business planning.
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May 12, 2024 · Today, this cultural custom shapes the buying patterns of countless couples. Why Understanding Buying Patterns Matters for Your Business. Developing a deep knowledge of your customers‘ buying patterns is more than just an academic exercise. These insights can unlock huge growth opportunities and give you an edge over competitors.
Jan 9, 2024 · Let’s break down the process of conducting a competitive analysis for your business plan in these easy-to-follow steps. It will help you prepare a solid competitor analysis section in your business plan that actually highlights your strengths and opens room for better discussions (and funding). Let’s begin. 1.
Oct 29, 2023 · SpyFu: This will give you an insight into keywords and AdWords that competitors are buying Google Trends: You can stay on top of trends in the industry, and compare your company to others. Google Alerts: You can set alerts for your company to find out who is talking about you and set up alerts on your competitors.
Jul 19, 2019 · Competition Presentation in the Business Plan. The business plan competitor section can be presented in a number of formats including a competitor matrix, but an informative way of presenting is using Harvey balls. Harvey balls allow you to grade each customer benefit from zero to four, and to show a comparison of these benefits to your main ...
Mar 18, 2024 · Competition and buying patterns. It is essential to understand the nature of competition in your market. This is still in the general area of describing the industry or type of business. Explain the general nature of competition in this business, and how the customers seem to choose one provider over another: What are the keys to success?
Feb 13, 2024 · The best way to ensure your strategy goes to plan is to use a project management tool, such as Planio, that keeps everything and everyone in one place. With task management, communication, and knowledge repository features, you can set yourself up for success by aligning all your competitive analysis notes, project plans, and customer feedback ...